Privacy Policy

Privacy Policy

Last updated: June 2025

NilahGifts ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).

What data we collect

  • Order information: name, email address, delivery address, phone number, and payment details (processed securely by Shopify Payments — we never store card details).
  • Personalisation data: the names, dates, messages or photos you submit to personalise your order.
  • Account data: if you create an account, we store your login credentials and order history.
  • Usage data: we use cookies and analytics tools to understand how visitors use our website.

How we use your data

  • To process and fulfil your orders.
  • To send order confirmation and shipping updates.
  • To respond to customer service enquiries.
  • To improve our website and product offering.
  • To send marketing emails, only if you have opted in.

Your rights

Under GDPR you have the right to access, correct, or delete your personal data at any time. To exercise your rights, please contact us at hello@nilahgifts.com.

Data retention

We retain your order data for 7 years as required by Dutch tax law. You may request deletion of marketing data at any time.

Third parties

We share data only with trusted third parties necessary to fulfil your order (e.g. shipping carriers, payment processors). We do not sell your data.

Contact

Questions about this policy? Email us at hello@nilahgifts.com.